COVID-19 DISRUPTION

We would like to apologise for any inconvenience.

As you can understand, Covid-19 has caused major disruption across the country, to businesses and to everyday life.

The Government has now closed all non-essential businesses until further notice.

Whilst we value your comments and queries, we will endeavour to reply to your queries as soon as possible. Please be patient in these unprecedented times.

INSTRUCTION MANUAL NEEDED!

To find the Instruction Manual for your product, search for the Model number for the product which is shown on the label under the product.

please CLICK HERE!

HELP NEEDED!

Please check the "Knowledgebase" before creating a ticket. 

It may provide the answers you require! Thank you. 

please CLICK HERE!

PRODUCT WARRANTY REGISTRATION

If you wish to register for an Extended Manufacturer's Warranty 

please CLICK HERE!

Dont forget to attach your proof of purchase and your completed warranty card. Thank You!

TO MAKE A PRODUCT WARRANTY CLAIM

To make a warranty claim you will need the warranty reference number (It will look like Q9E-FF23-XKER) that was sent in the original email or letter to you.

This reference is the ticket number which you will need to enter. (If lost, submit a new query ticket)

please CLICK HERE!

The first 12 months of the manufacturer's extended warranty is with the retailer / online seller.

VIEW OR REPY TO AN EXISTING TICKET

To make reply or reopen an existing query ticket use the ticket reference from previous emails sent. it will look like AX2-B23D-GHQW

please CLICK HERE!

CREATE AND SUBMIT A NEW QUERY TICKET

To create a new query ticket to ask Customer Services a question. 

The model number and batch number is usually on a label under the product.

please CLICK HERE!

Knowledgebase

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